Refund & Returns Policy

Effective Date: August 29, 2025

At Arcadeholiks, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility

• Request a return within 14 days of receiving your order

• Item must be unused and in original condition

• Must be returned in original packaging

• Include proof of purchase

How to Initiate a Return

• Contact us at contact@arcadeholiks.com with your order number and reason for return

• We’ll provide instructions and a return address

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

Exceptions

• No refunds for digital products or downloads

• No refunds for items returned damaged or incomplete

• No refunds for orders past the 14-day return window

Exchanges

• We only replace items if they are defective or damaged

• To exchange your console for the same model, email us at contact@arcadeholiks.com with photos and your order details

Damaged or Incorrect Orders

• Contact us within 48 hours of delivery

• Include clear photos and your order number

• We’ll resolve the issue quickly

Need Help?

Reach out to our support team at contact@arcadeholiks.com. We’re here to make sure your arcade experience starts off right.